Help & Support

Sorting your photos relies on 3 simple gestures:

• Swipe right — Keep the photo. It stays in your iOS photo library.
• Swipe left — Move to trash. The photo goes into Swippey's trash for 30 days before permanent deletion.
• Swipe up — Add to favourites. The photo is kept and marked.

All operations happen directly on your device. Your photos never leave your iPhone.

Yes, as long as it is still in Swippey's trash (30-day window). To restore a photo:

• Open the Trash tab in Swippey.
• Long-press the photo, then tap Restore.

After the 30-day period — or if you have manually emptied the trash — deletion is permanent and irreversible. Swippey cannot recover deleted photos.

From within the app:

• Tap Get Pro on the home screen or in the menu.
• Choose your plan: €1.99/week, €5.99/month, or €44.99/year.
• Confirm the purchase using Face ID, Touch ID, or your Apple password.

If you have already subscribed on another device, tap Restore Purchases to recover your active subscription.

Your subscription is managed directly through the Apple App Store — Swippey has no access to your payment details.

1. Open Settings on your iPhone.
2. Tap your name at the top, then tap Subscriptions.
3. Select Swippey.
4. Tap Cancel Subscription.

Cancellation takes effect at the end of the current billing period. You retain Pro access until that date. For a refund, contact Apple at reportaproblem.apple.com.

The app crashes unexpectedly
Force-close the app and relaunch it. If the issue persists, update Swippey from the App Store and make sure your iOS is up to date. If crashes continue, contact us with your iPhone model and iOS version.

My photos are not loading
Check that Swippey has access to your photo library: Settings → Swippey → Photos → select All Photos. Then restart the app.

My Pro subscription is not recognised
Tap Restore Purchases in Swippey's Pro menu. Make sure you are signed in with the same Apple ID used at the time of purchase.

For any question not covered on this page, email us at contact@swippey.app. Please include:

• Your iPhone model and iOS version
• The Swippey version (visible in Settings → Swippey)
• A clear description of the issue

We reply within 48 hours on business days.